SLA & acceptable use
What we commit to, and what is not allowed.
Commitments
Subscription activation within 30 minutes of payment confirmation, on business days.
Support requests answered the same business day.
Public, independent uptime monitoring.
Acceptable use
Broadcasting content without the necessary rights is not permitted, nor is using the infrastructure in ways that abuse it or endanger other subscribers.
Exceeding limits
On traffic plans, if you approach your limit we contact you before it runs out. We do not cut off a broadcast without prior notice.
Last updated: August 2026. This text needs review by legal counsel before publication, and the company details filled in.